Who We Support

In the FCF Program, you are our client.
Our role is to support your wellbeing, provide guidance, and connect you with practical help.

We do not:

• Discuss your loved one’s treatment or progress with you
• Advocate to residential staff on behalf of your loved one
• Pass messages between you and the residential program, or influence clinical decisions

If your loved one has concerns while in treatment, they can speak directly with their case management team through The Glen’s established processes.

What the FCF Program Offers

The program provides practical, personalised support including:

• A safe space to talk about what’s going on for you
• Help identifying your own goals and needs
• Soft case management and referrals to helpful services such as:
  • Housing supports
  • Counselling (including children’s counselling)
  • Budgeting and financial counselling
  • Peer support networks such as Al‑Anon and Family Drug Support

The program also offers regular online education sessions and face-to-face family events.

The FCF Program is not a counselling or therapy service, but we specialise in understanding your situation and connecting you with the right support.

How the Program Works

Together, we’ll set up a simple rhythm of support that suits you. This usually includes:

• An initial welcome conversation
• Regular check-ins
• Invitations to online yarns and face‑to‑face events

You choose what you want to join — we’ll share all upcoming dates in advance.

Consent & Privacy

We’ll talk you through our consent process, what information we collect, and how we keep it private.
Your information is used only to support you and make appropriate referrals.

Keeping the Focus on You

If conversations shift toward your loved one’s treatment details, we’ll gently bring the focus back to your needs, and can provide information about external family support services if needed.

Our role is simple: to help you look after you.

If your family member or a friend is participating in The Glen program, stay up to date by visiting The Glen Facebook page, our Instagram page or signing up to our newsletter.

To support our clients’ journey of recovery, we have guidelines covering the use of mobile phones, leave, family contact and visits, depending on how long the client has been part of the program. We appreciate your support in making sure that clients don’t treat these trips as a chance to  catch up with family and friends.

If you are a family member or a friend of a person struggling with substance abuse, we encourage you to seek help and support.

Your local area health service can tell you more about counselling options, and view other support services here.

If a life is in danger, call 000.